Chief Operating Officer – CAADC

  • Location

    Boothwyn, PA

  • Category



The Chief Operating Officer (COO) is a newly-created role, reporting directly to the Chief Executive Officer (CEO).

The COO will be a strategic, entrepreneurial-minded individual who has a demonstrated track record of managing in a mission driven environment and will be responsible for the overall administration of multiple functions within the agency.

A competitive benefits package, eligibility immediately upon first day of hire.


  • Lead the ongoing operations of the agency, which includes providing coaching, vision and oversight to the Finance, Human Resources (HR), Information Technology and Real Estate Operations teams
  • Work closely with the CEO in developing and executing strategic initiatives
  • Serve as trusted advisor and collaborative partner to the CEO and other leaders
  • Monitor and assess effectiveness of the agency, including, but not limited to:
  • increasing operational efficiency
  • ensuring performance to plan and budget
  • reviewing the agency’s operating policies and making recommendations regarding improvements to operational systems, practices and policies to ensure compliance with all applicable laws and regulations
  • partnering with HR to support its focus on talent acquisition, learning and development, performance management, compensation and benefits, employee relations and HR information systems, and recommending changes as necessary
  • working closely with Finance to balance financial sustainability and operational excellence
  • assisting Information Technology team to provide appropriate technology tools and resources to maximize efficiency
  • supporting the Real Estate Operations team in the executing of its responsibilities in the management and maintenance of properties, and other initiatives
  • Identifying new or additional opportunities in support of the agency’s mission, as well as other funding sources and economic growth
  • Provide recommendations, reports, procedures, and other communication tools as needed
  • Represent the agency to external constituents and stakeholders


  • Minimum of 10 years of progressively responsible management experience in a mission driven environment.
  • Bachelor’s degree required. Masters of Business Administration (MBA) strongly preferred, or an acceptable combination of education and experience that fulfills the knowledge and experience base required for this position.



  • Resourceful and diplomatic in dealing with stakeholders
  • Possesses a collaborative approach to problem solving
  • Outstanding interpersonal and communication (oral and written) skills
  • Excellent organizational and negotiation skills
  • Ability to work well with people from different cultural and socio-economic backgrounds at all levels, both internally and externally
  • Familiarity with IT processes and procedures



The physical demands described in this section are representative of those that must be met by an employee to successfully perform the essential functions of this position.  While performing the duties described herein, the employee is regularly required to talk, hear, stand, walk, maneuver stairs, sit, stoop, kneel, crouch and crawl.  The employee must occasionally lift and/or move up to 15 pounds.  Specific vision capabilities required by this position include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.



This is an in-person, office position based in Boothwyn, PA.
This position involves local travel to other worksites, and occasional overnight travel to conferences, etc.

About Us


The Community Action Agency of Delaware County, Inc. (CAADC) has been serving Delaware County’s economically disadvantaged residents for over forty (40) years. CAADC is a private non-profit 501(c)(3) corporation managed by a 15-member Board of Directors that equally represent the public, private, and client sectors.

Incorporated in 1979 and staffed in 1980, CAADC was initially funded with only a $50,000 planning grant. CAADC started with only one (1) employee, its first and current Chief Executive Officer, Edward T. Coleman. Since then, CAADC has grown extensively over the past forty (40) years to meet the needs and fill the gaps in services for residents of Delaware County. This includes opening the Family Management Center in 1983, which was the first family shelter in Delaware County at that time. Now over 130 staff members work together to serve needy families and individuals.

CAADC provides a wide variety of social services along the continuum of care leading to self-sufficiency including: intensive case management, emergency shelter (two family shelters and one shelter for individuals), transitional/rapid re-housing, rental assistance, home ownership programs, affordable rental housing, community revitalization, utility assistance, fuel assistance, weatherization, lead-abatement program, workforce development programs, Veterans programs, programs assisting families affected by the Opioid crisis, food assistance, Food Stamp/SNAP Participation Project, Volunteer Income Tax Assistance sites, life skills training, budget counseling, information and referral, transportation assistance, youth programs and senior programs.

Apply for this job

For more information, please contact Katherine Shubnell at 313.806.4005 or

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