The Health Center Administrator is responsible for oversight of daily operations of the health center including management of medical support team, monitoring patient flow, assisting with problem resolution, training staff, maintaining various regulatory compliance, and providing oversight of front end financial aspects. This a high visibility position with frequent interaction with the general public, patients and their families, medical providers, and other support staff. This position requires a deep understanding of the roles and duties of reporting staff, and he/she must be able to carry out those functions when the need arises or otherwise solve problems to maintain the highest level of service to our patients. The Health Center Administrator reports to the Clinical Director.
- Serve in a supervisory capacity to medical support staff which includes Medical Assistants, Medical Receptionists, and various students. Responsible for completing performance evaluations on staff and providing objective feedback on individual performance.
- Coordinate daily activities of medical support staff including making work assignments and effectively communicating this to the team
- Provide customer service in responding to inquiries/complaints from patients, outside agencies, and internal departments/programs
- Monitor front desk operations to ensure all revenue cycle policies/procedures are executed. Ensure that registration is completed appropriately, insurance eligibility verified, and appointments reconciled.
- Manage provider schedules to ensure timely care of patients, appropriate daily volumes, and completion of all chart notes in a timely fashion
- Oversee collection, documentation, and reconciliation of daily patient payments (co-pays/self-pays)
- Lead efforts in continuous quality improvement to increase efficiency and improve quality of services
- Assist team with problem resolution and escalate to senior staff when appropriate
- Provide ongoing training to existing staff, as well as training/orienting new staff
- Assist in the recruiting, hiring, and interviewing process of the medical support staff
- Work with senior staff to develop, disseminate, and implement policies/procedures
- Order medical and office supplies in a fiscally responsible manner
- Maintain compliance with CLIA, OSHA, Joint Commission, NCQA, VFC, Meaningful Use, and other regulations
- Assume medical support staff duties for absences and temporary staff shortages
- Assist senior staff with special projects and tasks as needed
- Other duties as assigned
- Strong interpersonal skills and be able to work effectively with providers, support staff, and administration
- Knowledgeable in medical terminology; understanding of health insurance processes including government/payer regulations; and excellent knowledge of health center operations including
- front and back processes
- Excellent written and verbal communication skills
- Excellent problem solving skills
- Effective time management skills with the ability to meet deadlines
- Ability to prioritize and organize work on a daily basis
- Ability to handle stressful situations
- Intermediate to advanced computer skills including Microsoft Office (Word, Excel, Outlook) and Allscripts Electronic Health Record/Practice Manager
- Knowledge of Joint Commission and National Committee for Quality Assurance (NCQA) Accreditation
- Knowledge of continuous quality improvement and quality assurance in a health care setting
- 3+ years recent experience working in health care administration
- A bachelor’s degree in health care administration or related field
- Based on education and experience
About Public Health Management Corporation
Public Health Management Corporation (PHMC) is a nonprofit public health agency serving the Greater Philadelphia region for nearly 50 years. PHMC’s mission is to create and sustain healthier communities through partnerships with city, state, federal government, foundations, businesses and community-based organizations. PHMC reaches more than 350,000 clients through its programs, network of subsidiaries and partnerships throughout the city.
As one of the largest and most comprehensive public health organizations in the nation, PHMC values diversity and seeks talented employees from all backgrounds. Our equal employment opportunity philosophy, in accordance with federal, state and local law, applies to all aspects of employment with PHMC including recruiting, hiring, training, transfer/promotion, compensation, benefits and termination.