Mediation Coordinator

  • Location

    2000 Hamilton Street, Suite 301, Philadelphia, PA 19130

  • Category

    Programming

 MEDIATION COORDINATOR

TEMPORARY JOB DESCRIPTION

 GENERAL JOB SUMMARY

The Mediation Coordinator is responsible for (1) intake, scheduling, case management, monitoring, and follow-up of all mediations, circle processes, victim-offender conferences, and other dialogue processes; (2) record keeping and reporting; (3) volunteer coordination; and (4) outreach, as needed. This position reports to the Program Administrators. Potential for full time and permanency.

 

HOURS

24 hours per week: Monday-Friday. Exact times to be determined (but will be mostly constant). This is a part-time position with no benefits.

 

SPECIFIC RESPONSIBILITIES

  • INTAKE:
    • Conduct intake interviews with individuals who request mediation services
    • Receive referrals from partner organizations and reach out to referred individuals
    • Invite responding parties to mediation
    • Refer parties to community resources, as appropriate
  • CASE MANAGEMENT:
    • Schedule all mediations and assign mediators (volunteer or staff)
    • Follow-up with mediation participants one to three months after mediation
    • Maintain statistics (including volunteer hours) and prepare reports as needed
  • VOLUNTEER COORDINATION:
    • Maintain contact information for all volunteers
    • Maintain appropriate clearances on volunteer mediators
  • OUTREACH: Assist with outreach efforts as assigned
  • Other duties as assigned, including supporting other Good Shepherd programs

 

QUALIFICATIONS

  • College degree preferred
  • Previous intake experience at a nonprofit preferred
  • Previous experience in conflict resolution, mediation and/or restorative justice preferred
  • Expertise with Microsoft Office & Excel
  • Excellent organizational, written and oral communication skills
  • Interpersonal skills demonstrating an ability to work as a team member and manage conflict constructively
  • Enthusiasm for the mediation process and loyalty to the goals and objectives of GSMP

About Us

Philadelphia’s Only Community Mediation Center

Our mission is to encourage peace, reconciliation, and social justice and empower individuals to resolve conflicts.

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