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FLSA Classification: Non-Exempt

  • This position is classified as salaried non-exempt in accordance to FLSA standards.

Turning Points for Children an affiliate of The Public Health Management Corporation (PHMC) seeks a Case Manager with extensive experience in human services case management work at the full performance level. An employee in this position performs a variety of counseling, referral, placement and/or adoptive functions related to services for children and youth. Work includes performing case management activities, assessing client and family needs, developing an appropriate service and/or treatment plan, developing group activities, providing on-going counseling and referral services and/or determining appropriate placement actions.  This work requires the employee to perform social service functions of an advanced nature involving independent judgment and a significant understanding and application of professional principles and CUA standards.  Contact with individuals, their families, representatives of various private and public welfare agencies, representatives of professional and community groups, and the general public is of major significance to the work.


  • Performs a variety of counseling, referral, placement and/or adoptive services for assigned cases within the CUA
  • Maintains a caseload of thirteen (13) families at one time, or such other number as they may be assigned by the CUA Case Management Supervisor or CUA Case Management Director
  • Conducts interviews with individuals requiring agency services including requests for temporary shelter, placement of children or unusual and difficult social service cases; make home visits to families of emotionally disturbed and/or problem children; elicits data to ascertain nature and extent of complaint, severity of problems, potential danger to individual, and/or facts and circumstances relevant to requests; reviews case record for client’s and family’s profile, socio-economic history, previous treatment and service experiences, and/or special problems and family history, financial and social problems, individual perspectives and perceptions, attitudes and behavior and other factors; observes interactions of client, family members and peers; makes decisions related to eligibility for CUA services; obtains and evaluates social information concerning families with unusual or chronic social service problems; contacts professionals and members of community to discuss history of case and service needs.
  • Develops service plan to provide a variety of social services referrals and to define goals and objectives; determines need for social, behavioral, medical and/or psychological services; provides individual or family counseling as needed; makes referrals to a variety of support agencies; monitors individual and family progress, cooperation, and acceptance of services.
  • Plans for the appropriate placement of individuals in a kinship or family foster home, care program, facility or institution; interviews prospective applicants, clients and providers; orients participants in program’s goals and objectives, roles and responsibilities of various parties, and legal ramifications; arranges for any medical or psychiatric treatment prior to placement.
  • Monitors and evaluates activities of agencies contracted to provide a variety of social services; visits and inspects direct placement to evaluate progress, and/or problems of client; prepares and discusses written evaluations of agency; finds alternative placement for client when warranted; recommends services provided to client by agency be terminated.
  • Initiates court action when appropriate and prepares necessary work.
  • Attends periodic staff and personal conferences; confers with superior on difficult problems; prepares reports and correspondence; keeps records of all assigned cases.
  • Obtains a minimum of twenty (20) hours of training per fiscal year.
  • Performs related work as required.

Required Knowledge:

  • The principles, practices and techniques of case work as applied in child welfare
  • The laws, regulations and rules governing the provision of social services to individuals in child welfare
  • Philosophy and objectives underlying social services in child welfare
  • Functions and resources of public and private welfare and related agencies in child welfare
  • Social factors which contribute to attitudes and behaviors common to abandoned, neglected and/or dependent children and youth
  • Current social, economic and health programs appropriate for the population served
  • Theories, principles and techniques of working with individuals with severe emotional, mental, and social problems
  • The causes of social maladjustment and other social factors which necessitate the placement of children and youth
  • The principles, practices, methods and techniques in the field of social service planning
  • Social, environmental, economic and psychological factors underlying the breakdown of the family structure
  • Concepts and methods utilized in the prevention of self-destructive behaviors
  • Proficiency in English and Spanish preferred.

Ability to:

  • Observe, recognize, analyze and report on individual’s behavioral, attitudinal, emotional and social problems, and develop a plan for their resolution
  • Evaluate program quality and effectiveness as they relate to an individual’s or a group’s needs, recommending modifications when appropriate
  • Establish rapport and cooperative relationships with individuals with social and emotional problems
  • Employ tact and judgment in dealing with sensitive or personal problems and hostile attitudes
  • Plan and implement group activities based on the assessed needs of participants
  • Establish and maintain effective working relationships with public and private social service officials, representatives of community organizations, associates and the general public
  • Prepare a variety of written reports
  • Present ideas effectively, both orally and in writing
  • Use personal computers and relevant software packages and applications comparable to Word, Excel, Access and Power Point


  • Three years of case management work experience that has been accrued after completion of the bachelor’s degree program performing a variety of social services related to children and youth, or
  • Any equivalent combination of education and experience determined to be in accordance with DHS requirements.

Education Requirement:

  • Completion of a bachelor’s degree in social work at an accredited college or university
  • A master’s degree in Social Work may be substituted for two years of experience.


  • Commensurate with education and experience.
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About Us

Public Health Management Corporation (PHMC) is a nonprofit public health agency serving the Greater Philadelphia region for nearly 50 years. PHMC’s mission is to create and sustain healthier communities through partnerships with city, state, federal government, foundations, businesses and community-based organizations. PHMC reaches more than 350,000 clients through its programs, network of subsidiaries and partnerships throughout the city. 

As one of the largest and most comprehensive public health organizations in the nation, PHMC values diversity and seeks talented employees from all backgrounds. Our equal employment opportunity philosophy, in accordance with federal, state and local law, applies to all aspects of employment with PHMC including recruiting, hiring, training, transfer/promotion, compensation, benefits and termination.

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