Member Engagement Coordinator

  • Location

    Philadelphia, PA

  • Category

    Other

The Chamber of Commerce for Greater Philadelphia brings area businesses and civic leaders together to promote growth and create opportunity in our region. We support our members with practical, inspiring programs, resources, and events. All that we do serves one clear, bold goal: to make Greater Philadelphia a great place for good business.

We are currently seeking a highly organized Member Engagement Coordinator with strong communications skills to manage assigned Chamber membership accounts, grow member relationships, solicit and coordinate the execution of sponsorships, support members’ use of marketing resources and opportunities with the ultimate goal of retaining memberships.

Essential Duties & Responsibilities

  • Manage assigned members’ Chamber experience by designing and implementing high-touch engagement plans (with assistance from Member Engagement leadership). Engagement plans will address individual member’s needs and identify beneficial engagement opportunities, including a strategic plan for member event attendance. Interact with members regularly via phone, email, and face-to-face meetings. Manage member relationships proactively and respond timely to inquiries to ensure a high level of member satisfaction and retention.
  • Identify and cultivate beneficial sponsorship opportunities for members.
  • Market and serve as a resource for members regarding Chamber products and services including event tickets, exhibit booths, ribbon cuttings, marketing resources, and discount programs.
  • Act as a liaison between Member Engagement and Business Development to facilitate the on-boarding of new members and renewal of assigned first year memberships.
  • Assist with collection of the annual dues.
  • Track assigned members’ experiences and relevant affiliations. Keep member data current via the Chamber intranet.
  • Understand and stay current with Chamber products, services and/or programming, including the Chamber’s Leadership Councils and Action Teams.
  • Identify trends and solicit input from members to provide ideas for new products, services and/or programming that address member needs, increase retention and/or cultivate new sponsors.
  • Attend Chamber events and other relevant events to network and make introductions.
  • Act as the liaison between Member Engagement and Programs & Events for all sponsorships by assigned members.
  • Assist Programs & Events at Chamber events which may include guest registration, seating, escorting and material display etc. (before, during and after regular business hours)

 Job Specifications & Requirements

  • Bachelor’s degree with a minimum of three to five (3-5) years of experience in account management, fundraising, client relations, or a related field.
  • Strong interpersonal and communication skills (verbal and written).
  • Ability to deal effectively and tactfully with a wide variety of individuals – including CEOs and other high-level executives from member companies – in person, on the telephone, and in writing.
  • Knowledge of the Greater Philadelphia region and business community and experience interacting with this market.
  • Ability to manage multiple projects and prioritize responsibilities.
  • Ability to consistently meet daily, weekly and monthly deadlines.
  • Strategic thinker with creativity and innovation.
  • A self-starter who is able to work both independently and as part of a team.
  • Computer proficiencies in Windows, MS Office – including Outlook, Word and Excel.

Working at the Chamber:

The Chamber provides all the benefits of working for a mid-size business combined with the values and mission focus of a nonprofit. As part of a leading organization in the region’s business community, team members have access to a wide array of resources, connections and opportunities throughout their career with the Chamber. With 85+ employees, the Chamber is right-sized for new team members to have the support of their talented colleagues, opportunities to lead and room for personal and professional growth. The Chamber offers its employees a dynamic, fast-paced environment with competitive salaries and an excellent benefits package.

Work Conditions/Physical Demands

On a standard workday, the majority of time is spent sitting at a desk, using the computer, engaging with members over the phone and interacting with colleagues in internal meetings. On a regular basis, this role will be required to attend programs and events or related outside meetings that may take place outside of regular business hours and outside of Center City Philadelphia.

Application Instructions

Qualified candidates should submit a cover letter and resume to: http://chmbr.biz/ifgdtcjwaq

 

The Chamber of Commerce for Greater Philadelphia is an Equal Employment Opportunity Employer that is committed to building a culturally diverse staff. We strongly encourage applications from candidates of all backgrounds.

 

 

About Us

The Chamber of Commerce for Greater Philadelphia (The Chamber) brings area businesses and civic leaders together to promote growth and create opportunity in our region. Our members represent eleven counties, three states, and roughly 600,000 employees from thousands of member companies and organizations. By bringing all kinds of businesses and leaders to the table — the new, the established, the big, the small, the growing, the thriving, the perennial, the innovative, and the experimental — we build community and find commonalities among us all.

We advocate for regional development, business-friendly public policies, and economic prosperity. We support our members with practical, inspiring programs, resources, and events. And all that we do serves one clear, bold goal: to make Greater Philadelphia a great place for good business.

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