Reporting to the President of The Junior League of Philadelphia, Inc. (JLP) Board of Directors, the Thrift Shop Manager performs duties in accordance with the JLP Bylaws and Policies & Procedures, is responsible for the successful operation of the Shop, and must guide the Shop’s activities both to serve the community and generate income.
● Lead retail strategy for the Shop to maximize revenue and minimize expenses, through utilizing both best practice and innovation
● Hire, train, supervise, and evaluate annually all Thrift Shop employees:
o Maintain appropriate staffing, in general and on a daily basis, to ensure optimal operation of the Shop
o Ensure accuracy of time cards for part-time employees
o Conduct regular staff meetings
● Supervise day-to-day operations of the Shop, including but not limited to:
o Open and close the Shop in a prompt, safe, and efficient manner
o Perform accurate and detailed tracking of daily, weekly, and monthly receipts
o Deposit cash and execute credit card transmittals
o Maintain accurate and robust records of Shop operations and financials
o In collaboration with the Controller, order Shop supplies
o Oversee e-commerce business such as EBAY sales, Facebook Sales, PayPal reconciliation or other business
o Address and resolve minor maintenance issues and/or repair needs in the Shop, up to expenditures of $1,000
● Oversee the processing of donated and consigned goods in a timely, efficient, and consistent manner, including but not limited to:
o Establish pricing guidelines and ensure that staff are trained in them
o Research unusual or rare items, to guarantee pricing is commensurate with value, and maintain relationships with other businesses able to command a higher price for valuable goods
o Work with consigners to develop mutually beneficial relationships, and ensure that they are paid fairly and promptly for consigned goods
o Supervise the disposal of un-sellable and unsold merchandise
o Issue tax receipts to the public
o Issue tax receipts and quota credit to League members
● Manage JLP volunteer work in the Shop, including but not limited to:
o Collaborate with the JLP’s Thrift Shop Committee and provide support and guidance when needed
o Assign tasks to volunteers and provide instruction if necessary
o Working with the Office Administrator, make volunteer shifts available to League members for sign-up
o Record League members’ performance of volunteer shifts
● Identify and manage community volunteers not associated with the League
● Oversee budget for Shop
● Develop marketing communications plan to increase shop revenue and branding
● Prepare regular analytical reports of Shop revenue and share them with League leadership
● Represent the Junior League of Philadelphia Thrift Shop in the local business community
● Manage e-commerce sales and marketing activities, including eBay, Facebook, and Instagram
● Other duties as assigned
Skills and Attributes Key to Success
● Understanding of the Junior League’s history as well as familiarity with and endorsement of its Mission, Vision, focus area, and values
● Personal and professional integrity
● Ability to maintain confidentiality of employees, members, and donors
● Responsive and helpful attitude
● Outstanding attention to detail
● Self-motivation, flexibility, and problem-solving
● Cooperation, collegiality, and commitment to fostering productive relationships with other staff members, JLP members, and the public
● Strong interpersonal, oral, and written communication skills
● Excellent quantity, quality, accuracy, and timeliness of work produced
● Superior planning, prioritization, organization, multitasking, efficiency, and follow-through in execution of responsibilities
● Prior experience in retail sales and marketing
● Proficiency in use of technology and software: Microsoft Office (Outlook, Word, and Excel), as well as the internet, including social media and e-commerce sites
● Dependability and punctuality in reporting for work
● Professional appearance and demeanor
● Attendance at all required and some optional meetings and events, which, on limited occasion, may occur outside of standard business hours
Qualifications and Expectations
The ideal candidate will have experience managing, merchandising, and marketing in a retail environment. S/He will have a proven track record of innovation and an ability to motivate those supervised with an energetic and customer-focused demeanor. S/He will analyze proactively the marketing, sales, profitability, and expenses of the Shop, seeking to increase the quantity of customers and develop heightened loyalty in existing customers. S/He will lead expansion of shop operations onto e-commerce platforms. A Bachelor’s degree is not required but is highly desirable.
This is a full-time position of exempt (salaried) status. PLEASE NOTE: Due to COVID-19 necessitated changes in operations, the position is temporarily reduced to 25 hours a week, paid on an hourly basis. In the coming weeks, as shop operations return to previous levels, it will return to a full-time position.
Salary and Benefits
Salary will be commensurate with experience. The JLP offers vacation and sick leave, medical benefits, and professional development opportunities.
The Junior League of Philadelphia, Inc. (JLP) is an organization of women committed to promoting voluntarism, developing the potential of women, and improving the community through the effective action and leadership of trained volunteers. Its purpose is exclusively educational and charitable. The Junior League welcomes all women who value our Mission. We are committed to inclusive environments of individuals, organizations and communities.
The Junior League of Philadelphia Thrift Shop, located at the non-profit’s Headquarters on Lancaster Avenue in Ardmore, PA, is the organization’s largest service project to the surrounding community as well as its largest source of revenue, grossing more than $600,000 annually. The JLP Thrift Shop is a retail business that sells clothing, housewares, and furniture that are either donated or, on a limited basis, consigned. Staffed by three (3) full-time employees, including the Manager, and approximately eight (8) part-time employees. Though currently on a reduced schedule, when operating at full capacity, the Shop is open seven (7) days per week.
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