Manager, Training & Evaluation

  • Location

    Philadelphia, PA

  • Category

Welcomes returning citizens

West Philadelphia is exploding with opportunity, with some of the city’s biggest and most prestigious employers located in this part of town. At the same time, many members of the community have a hard time accessing the opportunity that is right in their back yard due to challenges associated with unemployment, limited networks, or trouble navigating the modern job market.

University City District (UCD) established the West Philadelphia Skills Initiative to provide innovative solutions to the challenges faced by both employers and job seekers. The Skills Initiative designs programs that help employers address their talent management challenges, like turnover, while preparing job seekers to serve as West Philadelphia’s talented workforce. We help our participants by enhancing their own power, shifting their career perspective, and engaging in real life problem solving.

Since 2011, we have helped over 90% of our graduates connect to employment. Our team is here to help talented people access opportunity, help employers find the workforce they need, and address economic inequities in our community. To advance this work, we are looking for a team member that is on-board with our shared values. WPSI defines those values as follows:

  • We have an unwavering commitment to our stakeholders, whether they be employers or participants.
  • We’re always innovating, which means that no project is ever actually “done” here at the Skills Initiative. Instead, we intentionally allow aspects of our program to continuously evolve.
  • We provide a high quality, seamless, and holistic experience to our participants when we work collaboratively. Don’t get us wrong, we’re all about accountability and ownership, but we know that complex problems are best addressed when a diverse team is building a solution.
  • We are intrinsically motivated to do this work. WPSI staff brings an above-average level of energy and drive.

 

Working in partnership with the Senior Manager of Learning & Development, the Manager, Training & Evaluation will be directly responsible for the classroom and participant evaluation portions of the program experience. The Manager plays a key role in the daily operations of our training program and will work to continuously improve service delivery. Key duties and responsibilities include the following:

 

  • Plan, implement and supervise key aspects of WPSI’s nationally-recognized job training program. This involves daily check-ins/check-outs with the cohort, consistent teaching and actively fostering a positive, productive working environment for staff and participants.
  • Model, practice and reinforce WPSI’s high standards. WPSI believes in providing participants with regular and consistent feedback on performance. Evaluations with participants will be conducted weekly or bi-weekly, depending on the cohort’s schedule.
  • Communicate results of participant evaluations with the full staff. Share participant action plans to allow staff to support each participant in their ongoing progress.
  • Select, coordinate and evaluate any contracted trainers that come in to the WPSI classroom.
  • Serve as an expert on instructional design methodologies. Continuously monitor the latest innovations, best practices and industry trends to share with the staff and bring into the classroom.
  • Maintain and foster relationships with public and nonprofit agencies, civic associations, and the faith community in order to support recruitment and overall community engagement efforts.
  • Work on special projects both with the team and independently. Examples of potential projects include revamping our closing focus group, career pathway development, credential and certification research and the alumni program redesign.
  • Other duties as assigned.

Successful candidates for this role will have the following skills and experiences:

  • At least 2 years of direct experience in the design of courses and engaging educational experiences. Candidates should have expertise in adult learning and all aspects of instructional design, including instructor-led and various other types of performance support.
  • Excellent organizational, communications, relationship and project management skills with the ability to meet tight deadlines and prioritize tasks.
  • High levels of personal drive and accountability.
  • Ability to work collaboratively – each team member is very engaged in most aspects of the program.
  • High level of comfort with a fast-paced environment where priorities can shift very quickly.
  • Experience working in West Philadelphia communities would be ideal but is not required.
  • Strong MS Office skills.
  • Bachelor’s degree preferred.

A little more about the right fit for the role…

The ideal candidate will be a lifelong learner with a strong focus on continued growth and improvement on a personal and professional level. WPSI holds exceptionally high standards for program participants and staff alike.  We are looking for someone who is inspired by these high standards, not afraid of them. The ideal candidate will also strive for excellence across all work products and relationships, show up with humility, be deeply interested in uncovering the “why”, and respect the way things have been done, but openly and optimistically challenge boundaries to find what is possible.

If you’re interested, please email your resume and cover letter/personal statement to Sarah at ssteltz@universitycity.org. Please use “Manager, Training & Evaluation” as the email subject.

About Us

University City District is a partnership of world-renowned anchor institutions, small businesses and residents that creates opportunity, and improves economic vitality and quality of life in the University City area of West Philadelphia. Our primary mission is community revitalization. We work within a place-based, data-driven framework to invest in world-class public spaces, address crime and public safety, bring life to commercial corridors, connect low-income residents to careers, and promote job growth and innovation.

Apply for this job

If you’re interested, please email your resume and cover letter/personal statement to Sarah at ssteltz@universitycity.org. Please use “Manager, Training & Evaluation” as the email subject.

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