Lutheran Settlement House is currently wrapping up a pilot of its new Customer Service Training program before launching a second larger scale cohort.
The primary goals for the Customer Service Training Program included identifying occupations with the most job growth and providing adult learners with tangible skills to succeed in those markets. Additionally, LSH wanted to be able to provide additional services to individuals who have been involved in with the organization in other capacities, such as through their Bilingual Domestic Violence Program or adult education classes.
The program is based on the curriculum for the Customer Sales and Service Certificate offered by the National Retail Federation.
Participants in the pilot received customer service training as well as an array of job readiness skills, from resume writing and interviewing to safety standards in the workplace and professionalism. This includes 40 hours of customer service training in preparation for the National Retail Federation (NRF) Customer Service & Sales exam and 10 hours of job readiness training.
The last step of the program places participants in internships with some of Lutheran Settlement House’s corporate partners that have the potential of transitioning into full-time, paid positions.
As the first cohort nears its end, LSH is recruiting for the next cohort, which will run on a larger scale and will run from September 14 – October 30. The deadline to apply is August 30. More information about the next cohort is available at https://lshadulteducation.wordpress.com/programs-2/job-readiness/events-announcements/
Image via Lutheran Settlement House-30-
From our Partners
These 8 Philly orgs that support Black communities have made public pledges, organized cleanups and called for action
Pedagogy amid pandemic and protest
As protests and unrest grip the nation, how should Philly nonprofits respond?
¿Cómo preparamos a estudiantes sin ninguna historia familiar de educación universitaria?
Nonprofits find a way, and now must chart a future course
‘We came up with a 5-part educational recovery package for nonprofits. Here’s how we did it’
GoFundMe seeks to help Temple University’s international teaching assistants
How do we prepare first-generation graduates for college?
Sign-up for daily news updates from Generocity