Lutheran Settlement House is currently wrapping up a pilot of its new Customer Service Training program before launching a second larger scale cohort.

The primary goals for the Customer Service Training Program included identifying occupations with the most job growth and providing adult learners with tangible skills to succeed in those markets. Additionally, LSH wanted to be able to provide additional services to individuals who have been involved in with the organization in other capacities, such as through their Bilingual Domestic Violence Program or adult education classes.

The program is based on the curriculum for the Customer Sales and Service Certificate offered by the National Retail Federation.

Participants in the pilot received customer service training as well as an array of job readiness skills, from resume writing and interviewing to safety standards in the workplace and professionalism. This includes 40 hours of customer service training in preparation for the National Retail Federation (NRF) Customer Service & Sales exam and 10 hours of job readiness training.

The last step of the program places participants in internships with some of Lutheran Settlement House’s corporate partners that have the potential of transitioning into full-time, paid positions.

As the first cohort nears its end, LSH is recruiting for the next cohort, which will run on a larger scale and will run from September 14 – October 30. The deadline to apply is August 30. More information about the next cohort is available at https://lshadulteducation.wordpress.com/programs-2/job-readiness/events-announcements/

Image via Lutheran Settlement House