Here's why and how your nonprofit should use video to tell stories - Generocity Philly


May 31, 2017 4:15 pm

Here’s why and how your nonprofit should use video to tell stories

The dos and don'ts of livestreaming and other techniques from three multimedia experts.

PhillyCAM's Laura Deutch presenting at Generocity's Tech in the Commons event series.

(Photo by Jeanette Lloyd)

Tech in the Commons is supported by the Knight Foundation and organized by Generocity.
You can tell someone about the impact your org is having on its community, but showing them? That’s much better.

Take POPPYN’s recent video report on problems in Philly’s foster care system as an example. The youth media program’s teen participants brought the episode to the attention of Department of Human Services Commissioner Cynthia Figueroa, who in turn invited the students to screen it for City Council in the hopes of sparking reform.

How can place-based nonprofits harness that same power of video to tell the stories of their impact?

PhillyCAM’s Laura Deutch and Jeffrey BetheaMedia in Neighborhoods Group’s Jon Kaufman and The Boom Room’s Gary Dann visited the third Tech in the Commons bootcamp organized by Generocity and supported by the Knight Foundation to advise.

Why use video

“There’s a humanity” to video as a means of storytelling, said Kaufman, who has worked with a plethora of well-known nonprofit and for-profit brands.

For community-based organizations that want to implement video into their engagement strategies, here are his tips for getting started:

  • Have a vision — Know why you’re making a video as opposed to some other kind of campaign. This will inform creative and logistical decisions throughout the filming process. Kaufman recommends organizations start with a “landing video” to be displayed on their websites’ homepage that tells the story of their brand.
  • Craft content for specific media — When making videos for Instagram or Twitter, remember their time limits and ask what stories can be told in that time.
  • Consider timeliness — Think about whether your video could by updated with time-sensitive installments, or if you’d get the best value with something that’s not time-sensitive and can be used for years. For instance, MING made a video profiling an organization’s major benefactor that ended up working as a memoriam when she died earlier this year.
  • And ethics — People tend to assume information is true when they see it on a screen. Fact-check yourself, and make it clear when something has been fictionalized.
  • Tell the story bottom-up — Rather than top-down, which happens when, say, only an executive director is interviewed about a nonprofit’s work. There’s a lot to be missed by not speaking to on-the-ground employees or a community’s members.

The technology

Recording studio The Boom Room began offering live video services to musicians about a year ago, and “it changed my whole business,” founder Dann said. Rather than filming performances with DSLRs and memory cards, which required hours of download and editing time, he can now use all-in-one technology to get performances out to viewers instantly.

From our Partners

There’s a range of livestreaming tech available based on price and level of expertise, including:

  • Free: Facebook Live, accessible via smartphones
  • $400Mevo, with a 150-degree lens and HD capabilities
  • $7,600: Livestream HD550, a portable “pro-sumer” camera and switcher

Read Dann’s tips for using Facebook Live here.

Livestreaming dos and don’t

“It’s the nature of technology that anything that can go wrong, will, at times,” Bethea said. Here’s what to consider before deciding to livestream an event:

  • Is the timing right? — People watch live broadcasts because of their immediacy, but think about whether an event happening at 8 p.m. on a Saturday is something your target audience will be around the watch.
  • Do you have the right equipment? — “There’s some technology to match every [budget] level,” Deutch said. PhillyCAM uses LiveU, an HD device that runs the org around $3,000 for 24/7 tech support and the ability to connect to Wi-Fi; MobileCitizen, an internet service provider for nonprofits with plans for $10 per month; and Switchboard Live, which allows for simultaneously streaming for up to five outlets.
  • Is there good internet? — This sounds like a no-brainer, but many a livestream has been ruined for poor reception. Doing a test run at the filming location before the event will ensure smooth operations. “Think of it as a production instead of just going” without prepping, Deutch said.
  • What will marketing look like? — Set up “events” on YouTube with start and end times and countdowns. Send out the streaming link beforehand. Above all, be sure to make the video’s first bit of content engaging, as uninterested viewers will tune out quickly.
  • Does this make ethical sense?Legally, you can record video in a public space, including those in it. But ask yourself if the people attending the event you’re filming are expecting to be recorded, and if not, if there’s something you can do to get their permission.

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